WFM Pre-Sales Consultant

LB060721 | Permanent | UK Wide | Negotiable salary


Our client, a global Contact Centre solutions provider, is searching for a WFM Pre-Sales Consultant to join their team. The WFM Pre-Sales Consultant will design and create high-quality solutions and will provide vital pre-sales solution and technical support to the sales team. The successful candidate will have extensive experience and in-depth knowledge of WFM technologies, and will have previously worked with Contact Centre, Enterprise Voice or UC platforms.

Responsibilities & Requirements


  • Proficiently demonstrate WFM solution and associated products in meetings.
  • Create accurate SDDs that allow successful sign off and implementation by ensuring all customer requirements are met.
  • Take complete ownership of the design of solutions and provide vital pre-sales solution and technical support to the sales team.
  • Ensure high-quality solutions are created by supporting the sales team during the pre-sales phase with insight, advice, technical information, innovative ideas, demonstration, etc.
  • Work collaboratively with Sales and Services team.
  • Develop, grow and maintain solid working relationships with colleagues internally and internationally, including key departments such as Products, Delivery and Operations.
  • Provide information and guidance on WFM solutions and associated products, acting as the main point of contact for the sales team.
  • Provide diplomatic feedback into the product function.
  • Respond to RFIs and tenders etc.
  • Complete bid management, when required (dependant on scope of bid).
  • Maintain an awareness of market trends and demands, and input this into product roadmaps.
  • Ensure solutions meet customer requirements and offer future-proof platforms.
  • Work closely with customers and stakeholders to design and agree final solution design and get sign off.
  • In collaboration with Sales leads and customers, design excellent commercial and technical solutions.
  • Execute project management duties, manage communication, stakeholder management, customer expectations and deliveries.
  • Update management team and sales teams on solution progression (including pre and post-sale activities) proactively.
  • Drive best practice of CC solution implementation.



  • Degree educated in Technical subject and/or Economics.
  • Extensive Contact Centre, Cloud provider, Telecom or programming/integrations experience.
  • In-depth knowledge and experience of WFM technologies.
  • Previously worked with Contact Centre, Enterprise Voice of UC platforms.
  • Basic VoIP/SIP routing, SBCs Capability, SIP trunking knowledge.
  • Excellent presentation skills, confidently able to engage with customers.
  • Able to assist with technical engagements and sales engagements.
  • An awareness of the market environment, technology, business challenges and roadmap of customers, and the value of company solutions and products and the benefits they offer.
  • Able to engage in high-level technical conversations with prospects.
  • Excellent verbal and written communication.
  • Takes pride in your work, work ethics, the company and the image.
  • Represent the company and its brand positively.
  • Must be passionate about technology and the benefits it has on businesses.
  • Results-orientated and analytical.
  • Excellent social skills, able to work well within a team.
  • Systematic, structured, process and data-driven.

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Posted by

Lauren Beedon

Position: Recruitment Director

  • Tel: +44 (0)115 838 9492



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