Technical Lead – Azure Stack
Permanent
Remote Working, UK
Circa £65K
Home Based, UK
Overview
Our Client is looking for an experienced and highly skilled Technical Lead to take ownership of the continuous and long-term service improvement cycles within the Azure Stack domain. As the main Technical Expert for the Azure Stack team, the successful Candidate will be responsible for the end-to-end management of requests and incidents within their domain. Applicants must have proven experience of working with a wide rage of Enterprise IT systems at an advanced level with demonstrable expertise of Azure specific terminology.
Responsibilities
- Responsible for managing technical relationship with key service providers, in line with SLAs and agreed KPIs.
- As an Azure Stack SME, act as a go-to person for all technical issues and queries.
- As a Technical Lead, ensure that ISO27001 certification is achieved.
- Aid troubleshooting and improvement efforts in close partnership with service providers.
- Troubleshoot and guide incidents through the entire incident management process whilst understanding the Azure Stack landscape in great detail.
- Turn technical material into easily understandable, concise information to be read by stakeholders at all levels.
- Responsible for the effective and productive management of own work in a timely manner, such as technical integrations and post-acquisition migrations.
- Support the indirect management of internal resources and 3rd parties on improvement and troubleshooting initiatives.
- Undertake certain financial responsibilities to ensure that cost effective solutions are delivered.
- Produce valid and accurate cost estimations whilst ensuring that the pre-approved budget is being adhered to.
- Demonstrate a good working relationship with business owners and ensure efficient licence utilisation.
- Proactively evaluate company processes and procedures and produce improved suggestions where appropriate.
- Provide ongoing support with relevant, complex operational issues.
- Build and manage strong working relationships within the business to understand key drivers.
Requirements
- Degree level education in related field such as Engineering or Computer Science.
- Demonstrable experience and knowledge of Telecoms industry and related IT infrastructure and applications.
- In depth troubleshooting, diagnostic and technical capabilities.
- Azure specific terminology experience.
- Proven experience of working with a wide rage of Enterprise IT systems at an advanced level.
- Previous experience of working towards and achieving ISO 27001 certification.
- Ability to work towards achieving positive customer outcome using an Agile mindset and methodologies.
- Ability to problem solve and make decisions confidently and effectively.
- Proven ability to manage own workload whilst also supporting wider team initiatives and goals.
- Showcase strong communication and interpersonal skills.
- Experience of providing effective customer support and championing customer excellence.
