1st Line Service Desk Engineer
Full Time / Permanent
London
Circa £25K
Office Based Role
Overview
Our client, a highly successful and growing Managed Services Provider is looking for an ambitious, eager to learn and tech savvy 1st Line Service Desk Engineer to join the team in their London office. The successful Candidate will be responsible for providing exceptional 1st Line support to the company’s clients both in the UK and internationally. Applicants must be Degree educated in a related field such as IT or Computer Science and demonstrate strong MAC and Windows knowledge with strong troubleshooting skills. In the absence of Degree education, strong work experience and recognised industry qualifications could be considered.
Responsibilities
- Provide the company’s clients and customers with outstanding 1st Line Support.
- Diagnose and escalate problems accordingly.
- Carry out high standard troubleshooting responsibilities.
- Respond to tickets in a timely manner, in line with SLAs.
- Ensure that all relevant resolutions and fixtures are carried out within an agreed timeframe.
Requirements
- Approx a year’s experience of working in a similar, IT Support / Service Desk Support role.
- Degree Level Qualification in a relevant IT / Computing field or similar, strong work experience.
- Strong and confident troubleshooting skill.
- Must have experience of supporting Microsoft Software (Office, Exchange, Active Directory, Server etc.).
- Ability to learn quickly and work autonomously.
- Ability organise and proactively prioritise workload.
- Motivated and ambitious by nature, striving to gain new relevant qualifications.
- Understanding of Network Stack (IP / TCP) would be ideal.
- Experience with Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps would be highly beneficial.
- MCSE / MCITP or multiple MCPs qualifications would be advantageous.
- Support experience of macOS software (Office, macOS, Open Directory, ServerOS) and macOS hardware knowledge would be ideal.
